Shipping & Returns
Last updated November 9, 2026
Nothing is sold on this site yet. This page shows the policy we plan to use when the shop opens. Opening Dec 1. Final details will also appear on each listing at checkout.
Made to order
Every CanCapperZ item is 3D printed after you order. Orders usually ship within 1–3 business days.
Where we ship
We ship within the United States only for now.
How we ship
USPS Ground Advantage with tracking. You’ll get a tracking number by email when your order ships. Delivery times depend on the carrier and aren’t guaranteed.
Shipping cost
Shipping rates are calculated and shown at checkout before you pay.
Holiday orders
Order by Fri, Dec 11 for Christmas delivery (lower 48). Custom orders by Fri, Dec 4. That’s guidance, not a guarantee, since carrier times vary during the holidays.
Lost or late packages
If tracking hasn’t moved in 7 days, or it says delivered and you can’t find it, email cancapperz@gmail.com and we’ll help sort it out with the carrier.
Wrong address
Please double-check your address at checkout. If a package comes back to us because of an address error, we’ll reship it once the new postage is covered.
Returns
You can return unused items in original condition within 30 days of delivery. Email cancapperz@gmail.com with your order number to start a return. We’ll reply with a return authorization and the address to send it to. Please don’t send returns without one.
Used caps and lids: because they go on drinks, we can’t take back caps or lids that have been used, unless they arrived broken or don’t work as described.
Return shipping: for a change of mind, you pay return shipping. If we sent the wrong item or it arrived broken, we cover it.
Broken, wrong, or doesn’t fit
Email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund you, your choice. If a cap doesn’t fit your 12 oz can, tell us the can brand and size and we’ll help.
Refunds
Once we receive and check your return, we’ll refund the item price to your original payment method within 5–10 business days. Your bank may take a few more days to post it. Original shipping is refunded only if the return is because of our mistake.
Exchanges
Want a different color? Email us and we’ll work it out, or start a return and place a new order.
Cancellations
You can cancel within 12 hours of ordering, as long as your order hasn’t shipped. Email us right away.
Platform orders
If you buy through a marketplace such as Etsy, that platform’s buyer policies also apply, and your legal rights as a consumer are not affected by this policy.